Most people don’t just go to various online travel sites shopping around for the best price on the hotel they’ve already decided on — they go to travel sites to figure out where to stay in the first place.
For hotel chains to shift consumers to book direct, they need to:
Show consumers the product that best meets their needs
Offer consumers the best price on that product
Give them the best user experience
주요 체인점들은 이제 (때때로) Expedia와 같은 온라인 여행사 사이트를 통해 예약하는 것보다 자사 웹사이트에서 직접 예약하면 더 낮은 가격을 제공합니다. 할인은 일반적으로 2%~10%이지만 보통 2%에 가깝습니다.