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Our story
Our people, our passion
The Guestbook was founded on the belief that a direct relationship between hoteliers and their guests is more rewarding for everyone. With over 200 years of hospitality experience, The Guestbook team is committed to helping independent hoteliers increase net revenue while reducing dependence on OTAs.
Across a fast-growing portfolio of over 800+ distinctive hotels in 70 countries, The Guestbook stands for innovation that enhances hospitality, solutions that drive success and the power of personal relationships.
Our Founders
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James Gancos
CEO & Founder
James Gancos is a seasoned hotel executive and technology innovator in the revenue management, distribution, and loyalty disciplines.
다나 마나처
CSO & Co-Founder
Hospitality is in Dana Manacher’s blood. Growing up, her family owned/operated hotels, nightclubs and restaurants and, in turn, she spent most of her early life learning about back-of-the-house hotel operations.
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Our Guiding Principles
Purpose
Help people make the most of life’s opportunities to travel
임무
We provide travelers the most rewarding ways to figure out where to stay, what to do, and how to make travel happen
Vision
A world where travelers search less and experience more
Awards & certfications
Best Loyalty Program Software 2021, 2022, 2023, 2024
Guestbook은 HotelTechAwards에서 4년 연속 수상한 독립 고객을 위한 최고의 로열티 프로그램으로 자리매김했습니다. 당사의 성공은 호텔업에서 혁신과 의미 있는 파트너십을 반영합니다.
2023 & 2024년 최우수 직접 예약 도구 부문 최종 후보
HotelTechAwards에서 3년 연속으로 상위 3대 직접 예약 도구로 선정된 The Guestbook은 혁신과 파트너십을 통해 직접 예약을 향상하고자 하는 헌신의 좋은 예입니다.
Level II Certified Customer Support 2024
The Guestbook secures Level II Global Support Certification, affirming our commitment to outstanding customer service and support across the hospitality industry.