"수락"을 클릭하면 사이트 탐색을 개선하고 사이트 사용을 분석하며 마케팅 활동을 지원하기 위해 장치에 쿠키를 저장하는 데 동의하는 것입니다. 우리의 보기 개인 정보 정책 자세한 내용은. 당신은 또한 수 선호도를 맞춤화하세요
감소
수락

우리가 어떻게 도와 드릴까요?

Browse our FAQ by categories or use the search below to quickly find the answer you’re looking for.

Location
어디서 나
Check in
오늘
Check-out
다음 주
Check in
오늘
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다음 주
감사합니다! 귀하의 제출물이 접수되었습니다!
이런! 양식을 제출하는 중에 문제가 발생했습니다.
호텔 상품 검색
Location
어디서 나
Check in
오늘
Check-out
다음 주
호텔 상품 검색
"수락"을 클릭하면 사이트 탐색을 개선하고 사이트 사용을 분석하며 마케팅 활동을 지원하기 위해 장치에 쿠키를 저장하는 데 동의하는 것입니다. 우리의 보기 개인 정보 정책 자세한 내용은. 당신은 또한 수 선호도를 맞춤화하세요
감소
수락

우리가 어떻게 도와 드릴까요?

Browse our FAQ by categories or use the search below to quickly find the answer you’re looking for.

Most popular answers

All questions

일반
9 answers
My account
answers
Rewards
14 answers
Reservations
9 answers
Cash forward
22 answers
In-stay cash
3 answers
확장
16 answers

방명록 확장이란 무엇입니까?

The Guestbook Extension is a Chrome and Safari extension that saves you time & money by simplifying the way you book hotel rooms. The extension shows you deals that big

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왜 빈 페이지가 나타납니까?

로그인을 시도한 후 빈 페이지가 표시되는 이유는 Safari 때문입니다. 우리는 Safari에서 반환되는 문제를 알고 있습니다.

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I don’t see my desired hotel on your site. Why?

If your desired property is not listed on our site, the hotel is either not part of our program or no longer

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Can you help me with information about the hotel?

We unfortunately do not have all the information you may be looking for as we simply facilitate the cash rewards for our partner hotels. However, you can find the link

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Which hotel charges qualify for rewards?

Rewards are earned on Eligible Charges, which are defined in detail in our Terms of Use. In general, Eligible Charges shall include the below, exclusive of taxes and fees: Room-only rates Package rates

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Do I need to inform the hotel that I am a member of The Guestbook?

No. Participating hotels have agreed to issue your loyalty rewards if you have Eligible Charges and have an e-mail address on the reservation that matches an e-mail listed on your

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What hotels does The Guestbook work with?

We partner with over 800 boutique and independent hotels worldwide! You can browse our hotels by visiting our search page here. Simply enter the destination name and use our interactive

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방명록은 호텔의 일부인가요?

No, The Guestbook is a 3rd party company that has partnered with hotels around the world to give guests that book direct Cash Rewards to enhance their experience after their

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What is The Guestbook?

The Guestbook is the world's first cash back hotel loyalty program that rewards members for booking direct at over 800 of the best independent & boutique brand hotels in major

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Why didn’t I receive all my gift cards / rewards?

Some gift card orders require additional review by one of our team members. These orders will show a status of PROCESSED. Please allow up to 1 business day for the

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Where can I see my cash back?

Cash Rewards can be viewed in your Guestbook dashboard. You'll need to log in to your account to view

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Which charities does The Guestbook work with?

We partner with GlobalGiving.org to provide our members with a vast choice of charities. GlobalGiving connects nonprofits, donors, and companies in nearly every country around the world. They help local

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Will I be able to redeem rewards if I live outside of the United States?

Yes, absolutely. The Guestbook utilizes third party vendors, such as PayPal, to transfer reward redemptions to international members in their selected currency. These vendors handle all necessary legal requirements and

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What currencies does The Guestbook support?

Redemptions via PayPal are available in the below currencies. Australian Dollar AUD Canadian Dollar CAD Swiss Franc CHF Czech Koruna CZK Danish Krone DKK Euro EUR Pound Sterling GBP Hong Kong Dollar HKD Hungarian Forint HUF Israeli New Shekel ILS Japanese Yen JPY Mexican Peso MXN Norwegian Krone NOK New Zealand Dollar NZD Swedish Krona SEK Singapore Dollar SGD Thai Baht THB New Taiwan Dollar TWD United

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Can I receive rewards for the stays of others?

While we appreciate your participation in our program, our program is designed to be for guests who book directly with the hotel and utilize the reservation. A reservation will also

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Why didn’t I receive my PayPal funds?

If this is your first time redeeming your rewards to your PayPal account, you will need to "claim" the funds via an email sent from PayPal. The email will have

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What is the MasterCard e-gift card?

This is a virtual card that will be sent to the email address specified and which can be used for online or phone purchases worldwide, wherever MasterCard is accepted. The

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How do I calculate the amount of rewards that I will receive?

Rewards are calculated on the final total of your room charges, excluding taxes, fees and incidentals. 5% of this total is rewarded in Cash Back and 15% in Cash Forward. Note:

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Can I cancel my redemption/rewards order?

Unfortunately, all orders are final and cannot be returned or cancelled. In addition, MasterCard cards are non-cancellable / non-returnable once the order has been processed, have a token that expires

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Why does my account show zero (0.00) rewards?

There are a few reasons why your rewards are missing or not showing in your account. These are as follows:It is possible that you have multiple accounts and are logged

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How long will it take for me to receive my rewards?

In most cases, rewards are available to you within minutes of processing your order. Some redemptions may require a review, which is normally completed within 1 business day. Other reasons: There may

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Can I donate to any charity?

As much as we would like to be able to, unfortunately no. We do however partner with GlobalGIving.org to be able to a wide variety of charities for our members

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When can I redeem my rewards?

Rewards may be redeemed once you've completed your stay and it has been validated with the hotel. This is usually within 7 business days but can take longer in rare

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Do my rewards expire?

Your cash rewards do not expire if you confirm your account within 60 days after completing your first stay and then keep an active account - which is very easy

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이메일이 일치하지 않아 예약이 거부되었습니다.

등록된 이메일 주소가 변경되어 예약이 부적격하다고 간주되어 이 메시지가 표시됩니다. 대체 이메일 주소가 있는 경우 추가하세요.

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Why am I given a choice of submitting a reservation or bill?

We give you the option of submitting either your reservation confirmation or final bill (we don't need both). If you submit your reservation confirmation, we will get the final bill

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Can I book rooms for others and receive the cash rewards?

Our program is designed to be for guests who book directly with the hotel and utilize the reservation. If you are staying in one of the rooms, you will be

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예약을 취소/수정해야 하는데 도와주실 수 있나요?

안타깝게도 호텔을 통해 예약한 경우 해당 호텔에 직접 문의하셔야 합니다. 우리는 호텔 시스템에 접근할 수 없으며 단순히

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내 예약이 내 계정에 표시되지 않습니다. 왜?

우리 시스템은 파트너 호텔 사이트에서 직접 이루어진 대부분의 예약을 포착합니다. 전화나 홈페이지 이외의 방법으로 예약하신 경우, 예약 확정 메일을 보내주세요.

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I previously stayed at a Guestbook hotel. Can I earn cash rewards on those completed stays?

Yes, however you must have been enrolled in the program prior to your stay and it must have occurred within the last 60 days to qualify for cash rewards. If

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I have an upcoming stay but was not a Guestbook member when I booked. Can I still earn cash rewards?

No problem! Since you're enrolled with The Guestbook, you're still eligible for rewards. Simply forward us your reservation confirmation email to rewards@theguestbook.com before you arrive at the

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Is there a time limit for submitting reservations or bills?

You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 60 days after checkout. If you do not see a qualified

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Do all reservations qualify for rewards?

Unfortunately, only those eligible per our Terms of Use and booked directly with the hotels qualify for rewards. You must also be enrolled in our program prior to your date

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Cash Forward를 적립한 동일한 목적지에서 사용하려고 하면 어떻게 되나요?

Cash Forward는 적립된 호텔에서는 사용할 수 없습니다. 여러 호텔에서 리워드를 획득한 경우, 해당 조건을 충족하는 목적지에서 획득한 리워드만

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Does Cash Forward have blackout dates?

Cash Forward is not subject to blackout dates. However please note that some hotels may not be available during the desired

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Does Cash Forward expire?

Cash Forward will no longer expire as of March 24th, 2022! This applies to Cash Forward earned on stays beginning January 1st, 2020. Cash Forward earned for prior years can

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Can I earn new rewards on a Cash Forward stay?

Yes. You may earn new rewards on all Eligible Charges not covered by Cash Forward. For example, if you redeem $100 of Cash Forward on a 3-night stay (3 x

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캐시포워드를 어떻게 상환하나요?

1. 당사 사이트에서 "호텔 탐색" 버튼을 클릭하여 원하는 호텔이나 목적지를 검색하세요. 2. 날짜와 목적지를 선택하면 다음으로 이동됩니다.

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캐시포워드란 무엇인가요?

현금 전달은 회원이 방명록의 호텔 포트폴리오를 탐색하도록 권장하는 특별한 상환 옵션입니다. 현금 전달 규칙 1. 현금 전달은 다음 숙박 기간에 사용해야 합니다.

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Do all hotels offer In-Stay Cash?

Unfortunately, only select hotels offer this option. This option will be visible to you once you log in to your Guestbook account. You will also be notified via email if

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In-Stay Cash Experience는 어떻게 사용하나요?

객실 내 현금 사용은 참여 호텔에서 객실 내 현금 옵션(가능한 경우)을 클릭하거나 귀하가 받은 이메일을 통해 사용할 수 있습니다. 바우처가 다음 주소로 발송됩니다.

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What is In-Stay Cash?

In-Stay Cash is a special redemption option offered only to members of The Guestbook. Participating hotels have agreed to offer experiences at a reduced cost to Guestbook members who have

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방명록 확장이란 무엇입니까?

방명록 확장은 여행자가 전 세계 수천 개의 호텔에서 비용을 절약할 수 있도록 도와주는 무료 브라우저 확장입니다! 호텔을 볼 때 확장 프로그램이 나타납니다.

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Is there a time limit for submitting folios/bills?

You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 60 days after checkout. If you do not see a stay

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Where & when will The Guestbook Extension pop up?

Once you find your room on the hotel’s direct site, or a supported third-party travel site, a pop up will appear in the top right corner of your browser and show

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The Guestbook Extension icon disappeared, why?

The Guestbook Extension may have been uninstalled by accident or needed to update. You can download/install it again to solve the issue. If your icon keeps disappearing, then please send

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How do I know if The Guestbook Extension is working?

If the extension icon is in color, then the extension should be working. If the icon is grayed out, then you are either not on a supported site or a supported

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캐시백이 누락되었습니다. 이유가 무엇인가요?

방명록 확장 기능을 사용하여 숙박을 예약한 경우, 예약 세부 정보가 수신되었음을 확인하는 이메일을 받았으나 귀하의 계정에 예약이 표시되지 않거나

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캐시백이 보류 중인 이유는 무엇이며 언제 받을 수 있나요?

귀하의 숙박이 완료되지 않았거나 호텔에서 확인되지 않았기 때문에 귀하의 현금 보상이 보류 중입니다. 호텔에 따라 캐시백은 일반적으로 다음 사이에 제공됩니다.

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Can I use The Guestbook Extension on multiple computers?

The Guestbook Extension can be installed on every single computer you own! There is no

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I no longer see a rate comparison on a 3rd party site – what happened?

The Guestbook Extension needs to know what rate you saw on a third-party site to make a comparison. If you subsequently change your search on the hotel official site, The

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Why does The Guestbook Extension only compare the lowest rates?

Any given hotel may have 10 or more rates & room types, and usually they are priced at fixed premiums to the lowest rate. So, by sharing a comparison of

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Does The Guestbook Extension work with Bed & Breakfasts, Vacation Rentals or other Independent Hotels that are not Guestbook collection?

Not yet. The Guestbook Extension only works with accommodation types that have their own individual website with booking functionality, and many of these do not. If they do, The Guestbook

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Which third-party travel sites will The Guestbook Extension work on?

Currently The Guestbook Extension works with the largest travel sites: Expedia, Booking.com, Hotels.com, Kayak, Orbitz, Travelocity, TripAdvisor, Agoda, Priceline.com, Hotwire, Google, and

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Can I “double dip” with other third-party cash back programs?

Unfortunately, if you use another cash back program, you will not be entitled to cash rewards from The Guestbook Extension. Hopefully, since The Guestbook Extension is usually much more generous,

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Will I be eligible for the hotel’s loyalty & direct booking benefits?

Yes. Since you will be booking directly with the hotel, you will be entitled to all direct booking benefits, including points & status qualification if

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Which hotels does The Guestbook Extension work with?

The Guestbook Extension currently supports major chain hotels like: Marriott, Hyatt, Hilton, Best Western, Wyndham, IHG and Choice Hotels.We are however working on getting more chains added

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How do I get The Guestbook Extension?

Getting The Guestbook Extension is simple and easy! You're only a one-click download away from an ultra-convenient way to save money. Visit https://theguestbook.com/extension to add to your browser today!

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